Director – Operational Risk Management at American Express | Bachelor’s Degree | Gurugram | Apply Online

American Express Director – Operational Risk Management — Gurugram

American Express is hiring a Director for Operational Risk Management (Issues & Events) in Gurugram. This role is suitable for risk management professionals with strong people leadership experience. Key things to know: it involves delivering executive insights, governing metric methodologies, and leading a high-performing team, while specific salary details are not disclosed by the source.

Why This Job Stands Out

• Role provides high visibility, reporting to the Vice President, Issues & Events Program.
• Focuses on enterprise reporting, governance, and quality management within a major financial institution.
• Opportunity to drive automation and process improvement initiatives.
• Provides comprehensive benefits including wellness centers and flexible working models (hybrid/onsite/virtual).

What You’ll Do

• Lead the delivery of insightful executive and governance reporting across the Issues & Events organization.
• Govern reporting methodologies, metric calculations, and data integrity for operational and risk metrics.
• Lead the Quality Management program, ensuring adherence to enterprise policies and governance standards.
• Drive governance activities related to Risk Appetite monitoring, RCSA alignment, and issue management.
• Partner with Risk, Compliance, Technology, and Operational teams to support regulatory and audit-related activities.
• Lead, coach, and develop a team of Managers and Analysts, fostering a culture of operational excellence.

Eligibility

• Bachelor’s degree required; advanced degree or risk certification is preferred.
• Proven experience in reporting, executive insights, governance, risk management, or operational controls.
• Demonstrated people leadership experience managing multiple levels of teams.
• Strong understanding of business process controls and policy adherence.
• Experience driving process improvements, automation initiatives, and operational efficiencies.

Important Watch-Outs

No major watch-out is clearly disclosed in the pasted JD. Candidates should still confirm salary, exact shift expectations, and work mode arrangements before applying.

Who Should Apply

Best for candidates who have strong analytical rigor, risk management expertise, and the ability to present complex insights to senior leadership.

Who May Skip

May not suit candidates who prefer individual contributor roles or lack experience in high-level governance and executive reporting.

Salary and Benefits

Salary: Competitive base salaries and bonus incentives (exact amounts not disclosed).

Benefits: Comprehensive medical, dental, vision, life insurance, retirement support, generous paid parental leave, and flexible working models (depending on role and business need).

Apply Now

Apply through the official careers link: Apply for American Express Director ORM.

Final Take

This role is best for experienced operational risk leaders capable of driving governance and automation in a global matrix. Biggest positives are the strategic impact, leadership scope, and comprehensive benefits. Main trade-off is the lack of upfront salary transparency.