Customer Service Executive – FASTag Inbound at IDFC FIRST Bank | 0–2 Years Experience | Hyderabad | Apply Online

IDFC FIRST Bank Customer Service Executive – FASTag Inbound — Hyderabad

IDFC FIRST Bank is hiring a Customer Service Executive – FASTag Inbound for Hyderabad, Telangana. This role is suitable for graduates or postgraduates with 0–2 years of relevant customer service experience. Key things to know: the role focuses on email-based FASTag customer support, with response speed, accuracy, and service quality as important expectations.

Why This Job Stands Out

• Customer service role in the banking sector with IDFC FIRST Bank.
• Suitable for candidates with 0–2 years of relevant experience.
• FASTag inbound support role focused on customer email handling.
• Clear education qualifications are mentioned in the source.
• Good fit for candidates who want customer service exposure in a banking environment.

What You’ll Do

• Handle customer queries received through email for FASTag-related support.
• Ensure customer responses are sent within the required 24-hour timeline.
• Maintain accuracy, quality, and professionalism in written communication.
• Collaborate with internal and external stakeholders to resolve customer issues.
• Manage challenging customer situations with patience, empathy, and clarity.
• Support service improvement initiatives to improve customer satisfaction.

Eligibility

• Experience: 0–2 years of relevant experience.
• Graduation: B.Com, B.Sc, BA, BBI, or BMS.
• Post-graduation: MBA, M.Com, or MA.
• Good written communication skills are important because the role involves email support.
• Ability to respond with speed, accuracy, and empathy.
• Ability to work with stakeholders and manage customer service situations professionally.

Important Watch-Outs

• Salary is not disclosed in the source.
• Benefits are not disclosed in the source.
• Work mode is not clearly disclosed in the source.
• Shift timing is not disclosed in the source.
• The role requires email responses within 24 hours, so candidates should be comfortable with time-bound written customer support.

Who Should Apply

Best for candidates who have strong written communication skills and want an entry-level or early-career customer service role in banking, especially around FASTag support.

Who May Skip

May not suit candidates who want a voice-process role, remote-only work, or a job where salary, shift timing, and benefits are clearly disclosed before applying.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply link: https://careers.idfcfirst.bank.in/in/en/job/IFBAINP215107ENIN?utm_source=linkedin&utm_medium=jobboard

Candidates should apply through the official IDFC FIRST Bank careers link and confirm salary, shift timing, work mode, and joining conditions before accepting any offer.

Final Take

This role is best for freshers or early-career candidates who want email-based customer service experience in banking. Biggest positives are the clear qualification list and 0–2 years experience range. Main trade-off is that salary, benefits, shift timing, and work mode are not disclosed in the source.