Product Support Analyst at Amazon | 2+ Years Experience | Hyderabad | Apply Online

Amazon Product Support Analyst — Hyderabad

Amazon is hiring a Product Support Analyst for Hyderabad. This role is suitable for technical support professionals with analytical skills. Key things to know: This is a 12-month contractual role focusing on managing an employee third-party benefits SaaS platform.

Why This Job Stands Out

• Opportunity to support global employee benefit operations and systems
• Involves tech issue mitigation, root cause analysis, and UAT support
• Requires a background in technical support or customer escalations

What You’ll Do

• Manage enrollment windows, payroll transitions, and campaign configurations
• Monitor, investigate, and triage tech issues related to employee benefits
• Collaborate with business stakeholders and third-party tech support
• Write test scripts, participate in UAT, and train tier 1 and 2 teams
• Assist in creating product support resources like SOPs and FAQs

Eligibility

• Experience: 2+ years of technical support or customer escalation experience
• Skills: Strong analytical skills, attention to detail, and problem-solving abilities
• Preferred: Bachelor’s degree and knowledge of employee benefit plan design

Important Watch-Outs

This is a contractual role for 12 months. Candidates should consider the contract term and confirm shift or work mode details prior to applying.

Who Should Apply

Best for candidates who have experience in technical support, SaaS platform operations, and managing complex issue triaging.

Who May Skip

May not suit candidates seeking a permanent role or those lacking experience with technical troubleshooting.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

• Apply Link: Apply Online
• Official source: Amazon Careers
• Candidates should apply directly through the official link provided.

Final Take

This role is best for analytical tech-support professionals interested in HR technology. Biggest positives are the exposure to SaaS benefit platforms and cross-functional collaboration. Main trade-off is the 12-month contract duration.