Associate Operations Analyst at Global Payments Inc. | Bachelor’s Degree, Freshers Eligible | Pune | Apply Online

Global Payments Inc. Associate Operations Analyst — Pune

Global Payments Inc. is hiring an Associate Operations Analyst for its Pune office. This role is suitable for IT or business graduates, including freshers or those with up to 2 years of experience. Key things to know: the role focuses on system performance, technical-support escalation and incident management, while salary and work mode are not disclosed by the source.

Why This Job Stands Out

• Freshers are eligible, with “no relevant experience required” listed as a minimum.
• Good fit for candidates interested in IT operations, incident management and system performance.
• Exposure to mainframe/distributed environments, SQL and DB2.
• Operations experience with CA, BMC or IBM suite of products is preferred but not mandatory.

What You’ll Do

• Analyze system and batch performance to ensure optimal processing efficiency.
• Engage and escalate issues to level-3 technical support and critical incident management teams.
• Manage bridge calls for technical teams to gather data and work toward issue resolution.
• Provide clear communication to internal and external clients regarding action plans and client-impacting issues.
• Ensure change activities are appropriately planned and executed following internal processes.
• Assist in administering automation products, applications and business processes.

Eligibility

• Bachelor’s Degree in Information Technology, Business or a related field (or relevant experience in lieu of education).
• Minimum: Typically no relevant experience required.
• Preferred: 2 years of relevant IT operations experience.
• Ability to understand concepts of mainframe and/or distributed work processes.
• Advanced knowledge of productivity software such as Microsoft suite, SQL and DB2.
• Ability to multitask and adapt to several projects at once.

Important Watch-Outs

Salary, work mode and shift expectations are not disclosed in the pasted JD. Since this is an operations and incident-management role, candidates should confirm if it involves rotational, night or weekend shifts before applying.

Who Should Apply

Best for IT or business graduates who enjoy operational support, incident troubleshooting and structured cross-team communication.

Who May Skip

May not suit candidates seeking pure software development roles or those unable to work flexible or rotational hours (common in incident management roles).

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply through Global Payments Inc.’s official careers link: Apply for Global Payments Inc. Associate Operations Analyst.

Before applying, ensure your resume highlights your degree, any SQL/DB2 knowledge and relevant communication skills.

Final Take

This role is best for freshers or early-career professionals entering IT operations and incident management. Biggest positives are the entry-level accessibility and exposure to enterprise-level incident handling. Main trade-off is the potential for non-standard shift requirements common in this domain.