Customer Support Associate at Tech Mahindra | Noida, Hyderabad, Mumbai | Apply Online

Tech Mahindra Customer Support Associate — Noida, Hyderabad, Mumbai

Tech Mahindra is hiring Customer Support Associates for its multiple offices, including Noida, Hyderabad, Mumbai, and Bangalore. The role involves managing a blended process (chat, email, and voice calls) and requires excellent English communication skills.

Should You Apply?

• Suitable for candidates with excellent English verbal and written communication.
• Good for freshers (graduates or undergraduates) seeking BPO experience.
• Requires readiness to handle a blended process (voice calling as well as chat/email).

Role Overview

You will work in a blended customer service process, managing customer queries via chat, email, and inbound/outbound calls, ensuring customer satisfaction and issue resolution.

Key Responsibilities

• Handle customer queries through a blended process (chat, email, and calls).
• Resolve customer service issues and manage escalations.
• Maintain customer care logs and track customer success metrics.

Eligibility

• Education: Graduate or Undergraduate can apply (Graduation Not Required).
• Experience: 0 to 5 years.
• Skills: Excellent English communication, customer service, BPO operations.

Salary & Benefits

Salary is 3-4 Lacs P.A. (up to 25K per month as disclosed by source).

Career Scope

This BPO and customer success role helps build essential communication, ticketing system operations, and problem-solving skills. It can support career transitions into team leadership, BPO training, quality assurance, or client relationship management.

How to Apply

You can apply online or message the hiring team on WhatsApp at +15559485788.

Infocruit Note

Infocruit shares job information to help candidates find opportunities. Always verify details from the official company/recruiter source before applying. Do not pay anyone for interview, selection, offer letter, or training.