Customer Support Executive – International Voice Process at Genpact | Graduate | Hyderabad | Apply Online

Genpact Customer Support Executive – International Voice Process — Hyderabad

Genpact is hiring a Customer Support Executive – International Voice Process for Hyderabad. This role is suitable for graduates with customer service experience and strong analytical skills. Candidates must be willing to work on a flexible schedule, including weekend shifts.

Should You Apply?

This job is suitable for candidates who have excellent written English, a neutral accent, and experience handling international voice processes. It may not suit candidates looking for non-voice roles or fixed daytime shifts.

Role Overview

The role involves responding to customer queries, collecting data for account recovery, and ensuring high customer satisfaction while navigating client processes and policies.

Key Responsibilities

• Respond to customer concerns and queries effectively.
• Collect necessary data to support account recovery for end users.
• Understand and apply client processes and policies accurately.
• Reproduce customer issues and escalate product bugs to the appropriate teams.
• Maintain a high standard of customer service and satisfaction.

Eligibility

• Graduate in any discipline; freshers are eligible.
• Previous experience in customer service (chat, email, or voice) is preferred.
• Strong analytical and probing skills.
• Excellent written English and a neutral English accent.
• Willingness to work flexible schedules, including weekends.

Career Scope

This role can be useful for candidates who want to build experience in customer communication, issue resolution, and international service operations.

It may help candidates prepare for future roles in quality assurance, team coordination, or customer success management.

How to Apply

Apply link was not provided in the pasted JD. Candidates should apply only through the company’s official careers page or verified hiring source.

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