Field Tech Associate at NTT DATA | 1–3 Years Experience | Pune | Apply Online

NTT DATA Field Tech Associate — Pune

NTT DATA is hiring a Field Tech Associate for Pune. This role is suitable for IT support professionals with 1 to 3 years of experience in end-user computing. Key things to know: the role focuses on day-to-day incident resolution and IT equipment management aligned to the ITIL framework, but it requires willingness to work 24×7 rotational shifts and occasional travel.

Why This Job Stands Out

• Clear experience requirement of 1 to 3 years in IT Support or Asset Management.
• Strong emphasis on the ITIL framework and using ITSM tools like ServiceNow or Remedy.
• Role involves hands-on hardware support and IMAC (Install, Move, Add, Change) activities.
• Good fit for candidates with solid troubleshooting skills in Windows and Office.

What You’ll Do

• Provide direct support to end-users in a client environment as part of the EUC Team.
• Resolve day-to-day incidents and fulfill requests in alignment with the ITIL framework.
• Execute Install, Move, Add, and Change (IMAC) tasks for desktops, laptops, printers, and peripherals.
• Meet Service Level Agreements (SLAs), Critical Success Factors (CSFs), and Key Performance Indicators (KPIs).
• Learn and adapt to new and emerging technologies based on business requirements.

Eligibility

• 1 to 3 years of experience in End User Computing, IT Support, or Asset Management.
• Basic understanding of the ITIL framework.
• Experience using ITSM tools such as ServiceNow or Remedy.
• Good troubleshooting skills for Windows, Office, COTS, and end-user hardware.
• Good written and spoken English communication skills.
• Ability to physically perform general office and equipment-moving requirements.

Important Watch-Outs

The role explicitly requires willingness to work on 24×7 rotational shifts and mentions that domestic overnight travel may be required. Candidates should confirm shift schedules and travel frequency before accepting.

Who Should Apply

Best for candidates who enjoy hands-on technical troubleshooting, setting up IT hardware, and working in a structured service-desk environment.

Who May Skip

May not suit candidates looking for standard daytime hours, remote work, or a role purely focused on software development.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply through NTT DATA’s official link: Apply for NTT DATA Field Tech Associate.

Before applying, review your familiarity with ITIL concepts and ITSM tools.

Final Take

This role is best for early-career IT support staff wanting to build expertise in enterprise end-user computing. Biggest positives are the exposure to structured ITIL processes and standard enterprise tools. Main trade-off is the 24×7 rotational shift requirement.