Level 2 Network Support Engineer at emagine | Network Operations Experience | Pune (Hybrid) | Apply Online

emagine Level 2 Network Support Engineer — Pune

emagine is hiring a Level 2 Network Support Engineer for its Pune office. This role is suitable for candidates with strong experience in network operations and enterprise-scale infrastructures. Key things to know: it follows a hybrid working model, involves supporting a global network across multiple regions, and requires familiarity with LAN, Wi-Fi, Firewalls, and Zscaler.

Why This Job Stands Out

• Clear focus on network stability, availability, and performance in an enterprise environment.
• Involves daily network operations using a Follow-the-Sun support model across global regions.
• Exposure to modern network technologies like Palo Alto Firewalls, Zscaler (ZIA/ZPA), and SD-WAN.
• The position is based in Pune and follows a hybrid working model.
• The company is actively looking for immediate joiners.

What You’ll Do

• Continuously monitor network services and infrastructure to proactively identify issues and performance degradation.
• Supervise the health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments.
• Analyze alerts and events generated by monitoring platforms and perform initial diagnostics to restore service.
• Manage incidents throughout their lifecycle and escalate complex issues to Level 3 teams when required.
• Execute service requests and work orders related to network operations.
• Create, maintain, and improve operational documentation, runbooks, and knowledge articles.

Eligibility

• Strong experience in Network Operations or Network Support environments.
• Experience supporting enterprise-scale network infrastructures.
• Strong knowledge of LAN, Switching technologies, and Enterprise Wi-Fi environments.
• Experience with Firewall technologies (Palo Alto preferred) and Zscaler solutions (ZIA / ZPA).
• Understanding of ITIL processes and service management practices.
• Experience with SD-WAN environments and network monitoring tools is nice to have.

Important Watch-Outs

The role supports global regions (APAC, EMEA, and NAM/LAM) using a Follow-the-Sun support model, so candidates should confirm specific shift timings during the interview. The company prefers immediate joiners. Salary details are not disclosed in the source.

Who Should Apply

Best for network engineers who have hands-on experience with enterprise networking, firewalls, and monitoring tools, and are comfortable managing incidents in a global support model.

Who May Skip

May not suit candidates seeking a purely architectural role or those who are unable to accommodate global support shifts or immediate joining requirements.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply through emagine’s official careers link: Apply for emagine Level 2 Network Support Engineer.

Make sure to highlight your firewall and enterprise network experience when applying.

Final Take

This role is best for experienced network support professionals looking to work with modern security and enterprise network tools. Biggest positives are the hybrid work model and exposure to global enterprise environments. Main trade-off is the potential for non-standard shifts under the Follow-the-Sun model.