Service Desk Analyst 1 at CSG | 1–2 Years Experience | Remote | Apply Online

CSG Service Desk Analyst 1 — Remote

CSG is hiring a Service Desk Analyst 1 for a remote role within the Modern Workplace team in India. This role is suitable for entry-level IT professionals with 1 to 2 years of experience supporting Microsoft products. Key things to know: the role involves primary ticket triage, customer communication, and incident resolution for internal users.

Why This Job Stands Out

• Clear work mode options: Work from Home, in-office, or hybrid.
• Good fit for candidates with 1 to 2 years of experience in Windows 10/11, MS Office, and Outlook.
• Involves direct support for internal users, focusing on PC networking, standard browsers, and mobile devices.
• Comprehensive benefits package mentioned.

What You’ll Do

• Facilitate initial calls for internal customer inquiries and IT incidents.
• Create initial tickets, gather incident details, and record them in the CRM tracking system.
• Perform initial incident resolution and escalate complex issues when unable to resolve them.
• Maintain contact with the customer to communicate status and ensure satisfaction.
• Capture triage information to assist internal teams and resources in further research and troubleshooting.

Eligibility

• Associate bachelor’s degree or equivalent experience.
• 1-2 years of experience working with Microsoft products including Windows 10, 11, Office, and Outlook.
• Basic understanding of PC networking and standard browser troubleshooting.
• Experience working in a CRM ticketing system.
• Experience troubleshooting mobile phones, smart devices, and common desktop applications.

Important Watch-Outs

No major watch-out is clearly disclosed in the pasted JD. Candidates should still confirm salary, shift expectations, work mode, and joining conditions before applying.

Who Should Apply

Best for early-career IT support professionals who excel in initial triage, basic troubleshooting, and customer communication using a CRM ticketing system.

Who May Skip

May not suit candidates looking for advanced system administration roles or those without hands-on experience in Microsoft desktop environments.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Healthcare (Dental, Medical, and Vision), Paid Vacation, Volunteer, and Holiday Time Off, Employee Belonging Groups.

Apply Now

Apply through the official source link: Apply for CSG Service Desk Analyst 1.

Before applying, ensure your resume highlights your ticketing system and Microsoft Office troubleshooting experience.

Final Take

This role is best for IT support analysts starting their careers in an enterprise environment. Biggest positives are the flexible work setup and clear entry-level requirements. Main trade-off is the lack of disclosed salary and shift details.