Support Engineer III, REALM at Amazon | 2+ Years Experience | Hyderabad | Apply Online

Amazon Support Engineer III, REALM — Hyderabad

Amazon is hiring a Support Engineer/DevOps for the REALM team in Hyderabad. This role is suitable for technical support professionals with 2+ years of experience who want to handle production application issues across 100+ services in Amazon Transportation Technology. Key things to know: you will work directly with internally developed code (Perl, Ruby, Java, Python) and SQL, while handling high-impact production incidents.

Why This Job Stands Out

• Impactful role supporting Worldwide Amazon transportation systems directly.
• Requires 2+ years of software development or technical support experience.
• Involves troubleshooting custom-developed applications across platform stacks (SQL, Java, .NET, C#, Perl, Python).
• Clear focus on building tools and automation for proactive issue detection.
• Official Job ID A10418836 is listed.

What You’ll Do

• Act as first-level support for incoming production software application issues.
• Troubleshoot, diagnose, and fix production issues, and implement fixes for internally developed code.
• Perform SQL queries, track technical challenges, and execute software maintenance.
• Work alongside development teams on Corporate and Divisional software projects.
• Build proactive detection mechanisms, metrics, monitors, and alarms.
• Develop tools and automations to optimize systems and simplify support processes.

Eligibility

• 2+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Preferred knowledge of web services (REST, XML, JSON), distributed systems, and web application development.
• Preferred experience troubleshooting and maintaining hardware and software RAID.

Important Watch-Outs

The job description notes that you must “constantly hit the ground running” and handle high-impact production issues under pressure. Salary, specific shift timings, and work mode (remote/hybrid/onsite) are not disclosed in the source. Candidates should confirm rotational shift requirements or on-call expectations before applying.

Who Should Apply

Best for detail-oriented support engineers or DevOps professionals who enjoy fast-paced troubleshooting, scripting, and cross-team coordination in a large-scale environment.

Who May Skip

May not suit candidates seeking a pure feature-development role or those who prefer working on a single application rather than supporting 100+ different services.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply through Amazon’s official careers link: Apply for Amazon Support Engineer III.

Before applying, ensure your resume highlights your scripting, troubleshooting, and production-support experience.

Final Take

This role is best for technical support engineers who thrive on resolving high-impact production issues. Biggest positives are the vast scale of Amazon’s transportation systems and the automation focus. Main trade-off is the high-pressure environment coordinating between multiple groups.