BigBasket Customer Support Associate Job | 12th Pass/Diploma | Hyderabad (Hybrid) | Walk-in

BigBasket Customer Support Associate — Hyderabad (Hybrid)

BigBasket is hiring Customer Support Associates for their Hyderabad office in a hybrid work mode. This role is suitable for freshers and experienced candidates who are fluent in English, Hindi, and a regional language (Telugu, Marathi, or Bengali). Note that B.Tech, MBA, and PG freshers are not eligible.

Should You Apply?

This job is suitable for candidates looking to start or grow a career in customer support with a hybrid setup. It may not suit candidates who cannot work rotational shifts or who hold higher technical/management degrees.

Role Overview

As a Customer Support Associate, you will handle inbound customer interactions across India. You will be responsible for understanding customer issues, providing accurate resolutions, and ensuring a positive overall experience.

Key Responsibilities

• Handle inbound customer calls and inquiries.
• Provide accurate resolutions and follow company support guidelines.
• Maintain high standards of customer satisfaction.
• Escalate complex issues when required.

Eligibility

• Education: 12th Pass, Diploma, or Any Graduate (B.Tech/MBA/PG freshers not eligible).
• Experience: 0 to 4 years (BPO experience preferred).
• Languages: English + Hindi + (Telugu OR Marathi OR Bengali).
• Skills: Customer service, problem-solving, and typing speed of 20–25 WPM.
• Age Limit: Up to 30 years.
• Shift: Rotational shifts (any 9 hours between 6:00 AM and 11:45 PM).

Salary & Benefits

Salary is mentioned as ₹2.0 – ₹2.5 LPA. Benefits include a hybrid work model (Work From Home is offered after a successful 3-month Work From Office training period).

Walk-in Details

• Dates: 24 June – 08 July (Monday to Saturday)
• Time: 11:00 AM – 4:00 PM
• Venue: BigBasket IRCPL, 5th Floor, Aditya Trade Centre, Ameerpet, Hyderabad, Telangana – 500016

Career Scope

This role can be useful for candidates who want to build experience in customer communication, issue resolution, and service operations. It may also help candidates prepare for future roles in quality, training, team coordination, or customer success.

How to Apply

This is a direct walk-in drive. Eligible candidates can attend the interview at the specified venue. The source also notes to message “Hi” on WhatsApp at +91-9511921087 (Calls will not be answered).

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