Business Advisory Associate-Voice at Accenture | 1-3 Years Experience | Gurugram | Apply Online

Accenture Business Advisory Associate-Voice — Gurugram

Accenture is hiring a Business Advisory Associate-Voice for their Gurugram office. Suitable for any graduate with 1 to 3 years of customer service experience. Watch-out: This role requires working in rotational shifts to cover hours of operation.

Why This Job Stands Out

• Career Growth: Opportunity to grow within the engagement centre or transition to other divisions in a global company.
• Skill Development: Gain experience in multimedia and multichannel customer support, complaints handling, and customer operations.
• Dynamic Culture: Join Accenture’s newly formed Engagement Centre with a supportive team atmosphere.

What You’ll Do

• Assist consumers and customers with complaint handling, order, and return processing.
• Handle support/service escalations and route inquiries to Tier 2 support departments.
• Track and report system-level issues while maintaining process documentation.
• Adhere to service level agreements (SLAs) and meet key performance indicators (KPIs).
• Provide support via inbound calls, website registration assistance, and general inquiries.

Eligibility Criteria

• Education: Any graduation degree is required.
• Experience: 1 to 3 years of experience in inbound and outbound customer service technology.
• Skills: Experience working under pressure, multichannel customer contact, technical support capabilities, and good communication skills.

Important Watch-Outs

• Rotational Shifts: Candidates must comply with assigned schedules, which may include rotational shifts.
• Routine Problem Solving: The role focuses on solving routine problems through established guidelines and precedents.

Who Should Apply

Best for candidates who have a customer-centric mindset, enjoy verbal communication, and are comfortable working in a structured call center environment.

Who May Skip

May not suit candidates who prefer regular day shifts or are looking for creative roles with low client interaction.

Salary and Benefits

• Salary: Not disclosed by source.
• Benefits: Exposure to standard industry training, professional development opportunities, and career growth pathways within Accenture.

How to Apply

Interested candidates can apply directly through the official career portal by clicking the link below.

Apply Online

Final Take

A solid entry-level opportunity for graduates to build their customer operations and voice support career within Accenture’s global network.