Customer Support Associate (International Voice) at Firstsource | 10th Pass / BPO Exp | Bengaluru | Apply Online

Firstsource Customer Support Associate (International Voice) — Bengaluru

Firstsource is hiring a Customer Support Associate (International Voice) for its Bengaluru office. This entry-level role is suitable for candidates who are at least 10th pass, with freshers or experienced individuals welcome. Key things to know: offers training in international BPO voice operations, but requires excellent English communication and night shifts.

Why This Job Stands Out

• Open to freshers and candidates with minimum 10th standard qualification.
• Entry-point into international customer support for a global brand.
• Comprehensive customer lifecycle operations training.
• Opportunities for career growth within Firstsource.

What You’ll Do

• Handle customer queries on international voice calls.
• Provide fast, friendly, and effective resolution to customer inquiries.
• Update and process customer records accurately in system databases.
• Resolve customer issues in a timely manner and take ownership.
• Escalate complex queries that cannot be resolved at the first point of contact.
• Communicate clearly in English and show empathy and consideration to all customers.

Eligibility

• Education: Minimum SSC (10th standard) passed.
• Experience: Fresher or experienced (minimum 1 year of BPO experience is preferred).
• Skills: Computer literacy (MS Outlook, Word, web browser), good typing speed, and strong English verbal and written communication.

Important Watch-Outs

Rotational Shifts: Requires flexibility to work international rotational shifts, including night shifts.

Who Should Apply

Best for entry-level candidates with excellent English speaking skills looking to kickstart their career in customer support.

Who May Skip

May not suit candidates who cannot work night shifts or those seeking non-voice/back-office jobs.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Performance-based incentives.

Apply Now

Apply through Firstsource’s official careers link: Apply for Firstsource CSA.

Before applying, practice speaking clearly in English to prepare for the voice evaluation.

Final Take

This role is best for freshers looking for their first international voice job. Biggest positives are the low entry requirements and structured voice training, while the main trade-off is the demanding night shift schedule.