Senior Customer Support Associate (International Voice) at Firstsource | 10th Pass / BPO Exp | Bengaluru | Apply Online

Firstsource Senior Customer Support Associate (International Voice) — Bengaluru

Firstsource is hiring a Senior Customer Support Associate (International Voice) for its Bengaluru office. This role is suitable for candidates who are at least 10th pass, with freshers or BPO-experienced individuals welcome. Key things to know: offers a quick entry into international BPO operations with customer service training, but requires excellent English communication and involves night/rotational shifts.

Why This Job Stands Out

• Low educational barrier (minimum 10th pass required).
• Freshers are eligible, though BPO experience is preferred.
• Professional training in international customer support operations.
• Opportunity to work with a leading global BPM service provider.

What You’ll Do

• Respond to customer queries on international voice calls.
• Provide fast, friendly, and effective service with accurate solutions.
• Update and process customer information accurately in internal systems.
• Take ownership of customer commitments and resolve issues.
• Escalate unresolved queries to the appropriate teams.
• Maintain professional integrity and show empathy and consideration during customer interactions.

Eligibility

• Education: Minimum SSC (10th standard) passed.
• Experience: Fresher or experienced (minimum 1 year of BPO experience preferred).
• Skills: Computer literacy (MS Outlook, Word, web browser), good typing skills, and strong verbal/written English communication.

Important Watch-Outs

Rotational Shifts: As this is an international voice process, candidates must be comfortable working night shifts and rotational schedules.

Who Should Apply

Best for candidates with strong English speaking skills looking for a career in international customer support, including those with basic qualifications.

Who May Skip

May not suit candidates who cannot work night shifts or those looking for non-voice/back-office roles.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Performance-based incentives.

Apply Now

Apply through Firstsource’s official careers link: Apply for Firstsource Senior CSA.

Before applying, practice speaking clearly in English to prepare for the voice evaluation.

Final Take

This role is best for aspiring customer service professionals with excellent English skills. Biggest positives are the low entry requirements and structured BPO environment, while the main trade-off is the demanding night shift schedule.