Support Consultant at Veradigm | 1�3 Years Experience | Pune | Apply Online

Veradigm Support Consultant � Pune

Veradigm is hiring a Support Consultant for its Pune location. This role is suitable for graduates with 1 to 3 years of troubleshooting or support experience. Key things to know: the role involves 24×7 rotational shifts and focuses heavily on diagnosing complex customer questions over phone, email and chat.

Why This Job Stands Out

• Clear experience requirement of 1 to 3 years is mentioned.
• Open to graduates from B.com, BCA, BSc and BA backgrounds with a strong interest in computers.
• Role involves direct customer interaction for troubleshooting product configurations and functionality.
• Healthcare knowledge and international helpdesk experience are listed as preferences.

What You’ll Do

• Interact with customers via live calls, email and chat to troubleshoot and resolve complex product issues.
• Diagnose customer problems related to system configurations, product functionality and enhancements.
• Track and document inbound support requests with proper notation of customer issues.
• Communicate with the product management department to identify design problems and suggest improvements.
• Provide day-to-day support via an internal ticketing system while adhering to SLAs and ticket priorities.

Eligibility

• Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers) or related fields.
• 1 to 3 years of required experience in troubleshooting.
• Excellent verbal and written communication skills.
• Good analytical and problem-solving skills.
• Ability to collaborate in multiple time zones and manage time effectively.

Important Watch-Outs

The role clearly requires working in 24×7 rotational shifts. Candidates should confirm their comfort with continuous shift rotations and working outside standard office hours before applying.

Who Should Apply

Best for candidates with prior support experience who enjoy diagnosing technical issues and can communicate effectively with international customers.

Who May Skip

May not suit candidates who want fixed daytime shifts or those without prior troubleshooting and helpdesk experience.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Includes quarterly company-wide recharge days, peer-based incentive awards and a tuition reimbursement program.

Apply Now

Apply through the official Veradigm Workday link: Apply for Veradigm Support Consultant.

Before applying, be ready to demonstrate your troubleshooting skills and comfort with rotational shifts.

Final Take

This role is best for support professionals looking to expand their experience in healthcare technology solutions. Biggest positives are the established tech support focus and clear educational eligibility. Main trade-off is the strict 24×7 rotational shift requirement.