Associate Support Consultant at Veradigm | Bachelor’s Degree | Hybrid, Pune | Apply Online

Veradigm Associate Support Consultant � Pune

Veradigm is hiring an Associate Support Consultant for its Pune office. This role is suitable for graduates from any stream with C1 English proficiency and an interest in product support. Key things to know: the role offers a hybrid work environment but requires working standard US hours and occasional night shifts or holiday support.

Why This Job Stands Out

• Open to Bachelor’s degree holders from any stream (Technical/Science/Humanities).
• Hybrid work environment mentioned in the source.
• Requires strong verbal and written communication (C1 English proficiency).
• 2 to 3 years of customer or product support experience is considered a bonus, making it potentially open to freshers.
• Role involves resolving client issues, troubleshooting and collaborating with product teams.

What You’ll Do

• Act as the first line of support to resolve client issues related to product functionality and system setup via phone, email, or chat.
• Log, track and document support cases accurately.
• Collaborate with product teams to escalate bugs and provide client feedback.
• Reproduce client issues and assist in identifying root causes.
• Engage in continuous learning through mentorship and knowledge base utilization.

Eligibility

• Bachelor’s degree in any stream (Technical, Science, or Humanities).
• Strong verbal and written communication skills with C1 English proficiency.
• Curious, tech-friendly and eager to learn troubleshooting basics.
• Comfortable working in a hybrid support environment.
• Basic familiarity with cloud, app support, or healthcare software is a bonus.

Important Watch-Outs

The role requires working standard US hours and night shifts when needed, along with occasional after-hours or holiday support. Candidates should be comfortable with flexible scheduling and note that PTO might be limited during key business times.

Who Should Apply

Best for candidates who enjoy technical troubleshooting, have excellent English communication skills and are comfortable with US shift timings.

Who May Skip

May not suit candidates who require fixed daytime hours or those looking for a pure development or non-customer-facing role.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Includes quarterly company-wide recharge days, peer-based incentive awards, tuition reimbursement program and a flexible work environment.

Apply Now

Apply through the official Veradigm Workday link: Apply for Veradigm Associate Support Consultant.

Before applying, ensure you are comfortable with the required shift timings and have your communication skills highlighted.

Final Take

This role is best for communicative graduates seeking a career in product support within the healthcare technology space. Biggest positives are the hybrid flexibility and open degree requirement. Main trade-off is the requirement for US shifts and occasional holiday support.