Customer Support and Sales Specialist at TalentPop | 1+ Years Experience | Remote | Apply Online

TalentPop Customer Support and Sales Specialist — Remote

TalentPop is hiring a Customer Support and Sales Specialist for a fully remote position. This role is suitable for professionals with over a year of experience in customer support or inside sales within a SaaS or E-commerce environment. Key things to know: this is a dual-focus role requiring both issue resolution and revenue generation through upselling, and it comes with strict application instructions.

Why This Job Stands Out

• 100% permanent work-from-home setup with zero commute required.
• Combines customer support with an active sales quota and commission structure.
• Includes clear career advancement paths into Customer Success or Senior Sales roles.
• Requires specific technical setups, including an i5 processor equivalent and 25 Mbps internet.

What You’ll Do

• Serve as the primary contact for complex customer inquiries via chat, email, and phone.
• Troubleshoot product issues and maintain high customer satisfaction (CSAT) scores.
• Identify churn risks and implement proactive communication to retain customers.
• Identify and pitch upsell or cross-sell opportunities for premium features and services.
• Manage the end-to-end sales process for expansion leads, including product demos and closing deals.

Eligibility

• 1+ years of hands-on experience in Customer Support, Customer Success, or Inside Sales (ideally in SaaS/E-commerce).
• Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
• Exceptional professional verbal and written communication skills.
• Understanding of e-commerce business operations and metrics-driven motivation.
• Must have a reliable PC/laptop (i5 or modern equivalent), stable 25 Mbps internet, and a quiet workspace.

Important Watch-Outs

Applicants must follow strict fast-track application steps: choose “Brand Concierge” as the position and enter “CSSS” as the application code. Failing to do so will result in the application not being reviewed. Additionally, the role involves an active sales quota, which may not appeal to pure support professionals.

Who Should Apply

Best for high-touch service professionals who are comfortable upselling, negotiating, and working in a metrics-driven environment from home.

Who May Skip

May not suit candidates looking for a purely technical support role without revenue targets or those who cannot meet the strict remote technical setup requirements.

Salary and Benefits

Salary: Competitive base salary plus aggressive commission structure and bonuses (exact amounts not disclosed).

Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.

Apply Now

Apply via the official LinkedIn post: Apply for TalentPop Customer Support and Sales Specialist.

Remember to select “Brand Concierge” and use the code “CSSS” during the application process to be considered.

Final Take

This role is best for ambitious customer-success professionals looking for a hybrid service-to-sales career path. Biggest positives are the 100% remote flexibility and commission incentives. Main trade-off is the pressure of balancing both CSAT scores and sales quotas.