Customer Support Services Specialist – TriNet
Job Overview
TriNet is hiring Customer Support Services Specialist for Hyderabad. The role works as the first point of contact for customer inquiry resolution through phone, email, chat, and service cases.
The selected candidate will support clients and worksite employees on HR-related topics such as payroll, benefits, and human resources. The role focuses on accurate case handling, CRM documentation, timely resolution, and customer satisfaction.
Roles and Responsibilities
- Provide customer support to TriNet clients and worksite employees.
- Handle inquiries related to payroll, benefits, and human resources.
- Resolve customer issues through phone, email, chat, and service cases.
- Triage and escalate complex inquiries to the appropriate subject matter expert.
- Document all customer interactions in Salesforce CRM.
- Manage open cases and keep customers informed until resolution.
- Work towards first-contact resolution and customer satisfaction goals.
- Follow company policies, service standards, and established procedures.
Who Can Apply
- Graduate candidates can apply.
- Candidates should have advanced English fluency.
- Proficiency in Microsoft Office Suite, PeopleSoft, and Salesforce is required.
- Minimum typing speed of 35 words per minute is required.
- Candidates should be able to maintain confidentiality of corporate data.
- Excellent verbal and written communication skills are required.
- Candidates should be able to adapt to a fast-paced and changing work environment.
- Ability to work US daytime hours, mentioned as 5 AM to 5 PM PST, is required.
- Flexibility to work in a 24/7 shift environment, including night shifts, weekends, and holidays, may be required.
Preferred Skills
- Basic knowledge of US Payroll, Benefits, or HR.
- Knowledge of contact center technologies such as telephony, CRM, call monitoring, and workforce management.
- Experience handling chat, email, inbound calls, and outbound calls.
- Ability to communicate professionally with employees at different levels of the organization.
Salary and Work Environment
Salary is not disclosed by the source. This is a 100% office-based role in Hyderabad. The source mentions a clean, pleasant, and comfortable office work setting.
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Candidates should be comfortable with customer support through multiple channels and flexible shift requirements based on business and client coverage needs.
About TriNet
TriNet provides human resources solutions for small and midsize businesses. Its services include payroll processing, human capital consulting, employment law compliance, employee benefits, retirement plans, and workers’ compensation insurance.
How to Apply
Interested and eligible candidates can apply online through the official application link.
Infocruit Quick Note
- This role is suitable for graduates with strong English communication and customer support skills.
- Candidates should be comfortable with office-based work, CRM documentation, calls, chat, and email support.
- Before applying, candidates should confirm salary, shift timing, joining date, and whether prior customer support experience is required.
