Executive-Customer Care Non-Voice at EXL | Graduates Only | Noida | Apply Online

EXL Executive-Customer Care Non-Voice — Noida

EXL is hiring an Executive-Customer Care Non-Voice role for Noida, Uttar Pradesh. This role is suitable for graduate candidates with up to 24 months of customer service experience, especially from an insurance background. Key things to know: the role is non-voice and involves backend transaction processing, email writing, and policy-related information changes.

Why This Job Stands Out

• Non-voice customer care role based in Noida.
• Graduates are clearly mentioned as required.
• Suitable for candidates with up to 24 months of customer service experience.
• Insurance background is specifically mentioned in the source.
• Email writing support experience is preferred.

What You’ll Do

• Process customer information changes manually and online.
• Handle updates such as address changes, interested party details, billing changes, and policy reissue requests.
• Support backend and non-voice transaction processing work.
• Use strong email writing skills to support customer care processes.
• Maintain accuracy while working on personal and policy-related information.

Eligibility

• Qualification: Graduates only.
• Experience: Up to 24 months of customer service experience.
• Experience can be from BPO or non-BPO customer service.
• Insurance background is mentioned in the source.
• Prior experience in email writing support is preferred.
• Very good email writing skills are required.

Important Watch-Outs

• Salary is not disclosed in the source.
• Benefits are not disclosed in the source.
• Work mode is not clearly disclosed in the source.
• Shift timing is not disclosed in the source.
• The role is limited to graduates only, so non-graduate candidates may not be eligible.
• Insurance background and strong email writing skills appear important for this role.

Who Should Apply

Best for candidates who are graduates with customer service experience, insurance process exposure, and strong email writing skills for backend non-voice work.

Who May Skip

May not suit candidates who are not graduates, want a voice-process role, or are not comfortable handling policy-related backend changes and written customer support.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply link: https://fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com:443/hcmUI/CandidateExperience/en/job/6119?utm_source=linkedin&utm_medium=jobboard

Candidates should apply through the official Oracle Cloud candidate experience link and confirm salary, shift timing, work mode, process details, and joining conditions before accepting any offer.

Final Take

This role is best for graduate candidates with customer service experience in insurance or related backend support. Biggest positives are the non-voice nature and clear graduate-only requirement. Main trade-off is that salary, benefits, shift timing, and work mode are not disclosed in the source.