Resolution Coordinator at Walmart | Any Graduate, 0–12 Months Experience | Bengaluru | Apply Online

Walmart Resolution Coordinator — Bengaluru

Walmart Global Tech India is hiring a Resolution Coordinator for its Contact Center in Bengaluru. This role is suitable for freshers or candidates with up to 12 months of customer service experience who are willing to work in a 24/7 environment. Key things to know: it requires handling a high volume of calls, chats, and emails, and candidates must be open to US hour shifts, including permanent night shifts or rotational assignments.

Why This Job Stands Out

• Open to freshers and candidates with 0–12 months of experience.
• Requires any graduation to be eligible.
• Multichannel support role involving phone, chat, and email resolutions.
• Good fit for candidates seeking entry-level customer service roles with a global brand.
• Job ID R-2529854 is available through Walmart’s official careers portal.

What You’ll Do

• Take a high volume of incoming calls, chats, and emails from customers, stores, and associates.
• Navigate multiple systems to answer questions and resolve customer issues effectively.
• Switch between support channels of phone, chat, and email based on business requirements.
• Review, analyze, and process critical customer queries with accuracy.
• Adhere to quality standards, compliance guidelines, and service-level agreements (SLAs).
• Maintain a customer-focused mindset with a high level of urgency to deliver extraordinary care.

Eligibility

• Any graduation is required.
• 0–12 months of relevant customer service experience.
• Must type a minimum of 25 words per minute (WPM).
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office programs such as Outlook and Word.
• Basic computer processing and data entry software knowledge.

Important Watch-Outs

This role demands flexibility to work in a 24/7 environment with rotating weekly time off. Candidates must be willing to take continuous voice calls and work in permanent night shifts or any assigned shifts on a rotational basis (US hours). Salary is not disclosed in the source.

Who Should Apply

Best for freshers and early-career candidates who have excellent communication skills and are comfortable with rotational night shifts and high-volume customer interactions.

Who May Skip

May not suit candidates seeking fixed daytime shifts, roles without voice calls, or those who cannot work in US time zones.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply through Walmart’s official careers link: Apply for Walmart Resolution Coordinator.

Ensure you are comfortable with rotational and night shifts before applying.

Final Take

This role is best for early-career professionals looking to enter customer service at a major multinational company. Biggest positives are the low experience requirement and clear skill expectations. Main trade-off is the requirement to work permanent night shifts or rotating 24/7 schedules.