TikTok Shop Support Specialist at TalentPop App | 1+ Year Experience | Remote | Apply Online

TalentPop App TikTok Shop Support — Remote

TalentPop App is hiring a TikTok Shop Support Specialist for a fully remote customer service position in India. This role is designed for detail-oriented individuals with at least 1 year of e-commerce experience to manage shop inventory and customer operations. Watch-out: You must possess your own computer with a minimum i5 processor and high-speed internet to be eligible.

Why This Job Stands Out

• 100% remote work environment — save on daily commutes and work comfortably from home.
• Diverse benefits package including paid time off, health and dental coverage (or monthly stipend), and annual performance raises.
• Direct exposure to managing TikTok Shop operations, one of the fastest-growing modern e-commerce channels.
• Clear avenues for advancement and growth as the agency expands.

What You’ll Do

• Manage customer communications via TikTok Shop, chat, email, or phone channels.
• Assist customers with product inquiries, order placement, package tracking, returns, and complaints.
• Monitor and update product listings, inventory records, and delivery status in the TikTok Shop back-end.
• Collaborate with internal operations teams to ensure seamless customer experiences.
• Stay up-to-date with evolving TikTok Shop policies, guidelines, and e-commerce trends.

Eligibility Criteria

• Experience: At least 1 year of customer service or e-commerce experience (TikTok Shop support experience is highly preferred).
• Language: Excellent written and verbal English communication skills.
• Skills: Experience using Order Management Systems (OMS) and standard online shopping platforms.
• Home Office Setup: A personal PC or laptop (i5 processor or equivalent preferred) and a reliable internet connection (minimum 25 Mbps upload/download speed).

Important Watch-Outs

• This role requires you to work in a fast-paced environment and handle customer complaints directly via multiple online channels.
• You must provide your own technical equipment (laptop/PC and high-speed internet) meeting the minimum requirements to start.
• The position requires strict attention to detail in monitoring and updating inventory to avoid listing mismatches.

Who Should Apply

Best for remote customer service agents who have experience with e-commerce systems, enjoy helping shoppers, and possess a solid work-from-home setup.

Who May Skip

May not suit candidates looking for local office environments, those without reliable high-speed internet access, or individuals lacking customer service experience.

Salary and Benefits

Salary: Not disclosed by source. Benefits include paid time off, medical/dental insurance (or stipend), holiday bonuses, and annual performance increases.

How to Apply

Interested candidates can fill out the official application form directly: Apply on TalentPop Form.

Final Take

An exceptional work-from-home opportunity to master TikTok Shop operations under an agency that offers strong perks, performance raises, and health benefits.