Analyst, Customer & Product Support at AlphaSense | 1–2 Years Experience | Pune Division | Apply Online

AlphaSense Analyst, Customer & Product Support — Pune Division

AlphaSense is hiring an Analyst, Customer & Product Support for Pune Division, Maharashtra, India. This role is suitable for candidates with 1–2 years of client or product support experience who enjoy solving customer issues, explaining product features, and working with global teams. Key things to know: the role offers exposure to customer support, product, and technical teams; the main watch-out is that work mode and salary are not disclosed in the source.

Why This Job Stands Out

• Customer and product support role with a clear focus on client-facing problem solving.
• Suitable for candidates with 1–2 years of client or product support experience.
• Involves email, live chat, support calls, troubleshooting, and ticket escalation.
• Good fit for candidates interested in AI, technology, software applications, and market intelligence products.
• Role works closely with technical and non-technical global stakeholders.

What You’ll Do

• Act as the first line of support for AlphaSense customers and help resolve product-related queries.
• Guide users through product features and functionalities so they can use the platform effectively.
• Investigate, diagnose, and troubleshoot issues received through emails, live chats, and support calls.
• Escalate tickets to the right internal teams when needed while keeping customers updated.
• Build strong product knowledge by staying updated on new features and platform changes.
• Contribute to knowledge base articles, tutorials, support documentation, and special projects.

Eligibility

• Experience: 1–2 years in a client support or product support role.
• Strong communication skills with the ability to explain complex issues in simple terms.
• Customer-first mindset with strong analytical, critical thinking, and problem-solving abilities.
• Ability to work with global stakeholders across technical and non-technical teams.
• Strong attention to detail, time management, and prioritization skills.
• Interest in AI, technology, and software applications.

Important Watch-Outs

• Salary is not disclosed in the source.
• Work mode is not clearly disclosed in the source.
• Qualification requirement is not disclosed in the source.
• The role involves direct customer handling through email, live chat, and support calls, so candidates should be comfortable with client-facing communication.
• AlphaSense warns candidates to verify official communications and avoid any recruiter or posting asking for payment.

Who Should Apply

Best for candidates who have 1–2 years of customer support, client support, or product support experience and want a role connected to software, AI, and market intelligence products.

Who May Skip

May not suit candidates who want a non-customer-facing role, need salary details before applying, or are looking only for a clearly disclosed remote or hybrid job.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply link: https://job-boards.greenhouse.io/alphasense/jobs/8568272002?gh_src=8a5751f62us

Candidates should apply only through the official AlphaSense careers page or the verified Greenhouse job link. Do not pay any fee for application, equipment, or training.

Final Take

This role is best for early-career support professionals who want customer-facing exposure in a technology product environment. Biggest positives are the product-support learning curve and cross-functional collaboration. Main trade-off is that salary, benefits, qualification, and work mode are not clearly disclosed in the source.