Customer Service Analyst at American Express | 1 Year International Voice Experience | Gurugram | Apply Online

American Express Customer Service Analyst — Gurugram

American Express is hiring a Customer Service Analyst for Gurugram, Haryana. This role is suitable for candidates with at least 10+2 qualification and minimum 1 year of international voice process experience. Key things to know: the role is customer-facing on calls, and it operates in a 24/7 environment including shifts and weekends.

Why This Job Stands Out

• Customer service role with American Express in Gurugram.
• Minimum qualification is clearly mentioned as 10+2 in any workstream.
• Minimum 1 year of international voice process experience is required.
• Role focuses on customer queries, account support, call handling, and first-contact resolution.
• Benefits such as medical, dental, vision, life insurance, disability benefits, paid parental leave, wellness support, counseling, and career development are mentioned depending on location.

What You’ll Do

• Handle American Express Card Member queries efficiently and professionally.
• Respond to customer inquiries and provide suitable solutions during calls.
• Resolve customer issues while following established procedures and compliance guidelines.
• Use strong call-handling skills to deliver a positive customer experience.
• Document required account information accurately during customer interactions.
• Share feedback and recommend workflow or service-level improvements based on customer needs.

Eligibility

• Minimum qualification: 10+2 in any workstream.
• Minimum 1 year of experience in an international voice process.
• Excellent communication skills are required.
• Graduation in any stream is preferred.
• Ability to take quick decisions and respond to customer inquiries.
• Ability to work in a fast-paced and structured customer care environment.
• Ability to follow quality and compliance guidelines.

Important Watch-Outs

• Salary is not disclosed in the source.
• The role operates in a 24/7 environment.
• Shift work and weekend work are mentioned.
• Ongoing flexibility is required.
• Work model is not clearly fixed in the source; hybrid, onsite, or virtual arrangements depend on role and business need.
• Offer of employment is subject to successful background verification as per applicable laws and regulations.

Who Should Apply

Best for candidates who have international voice process experience, strong communication skills, and comfort handling customer queries in a structured call-based support environment.

Who May Skip

May not suit candidates who want fixed day shifts, no weekend work, non-voice roles, or a clearly confirmed remote-only work arrangement.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Competitive base salaries, bonus incentives, financial well-being and retirement support, medical, dental, vision, life insurance, disability benefits, flexible working model depending on role and business need, paid parental leave depending on location, on-site wellness centers depending on location, Healthy Minds counseling support, and career development and training opportunities.

Apply Now

Apply link: https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/job/26008661/?utm_medium=jobboard&utm_source=LinkedIn

Candidates should apply through the official American Express Oracle Cloud candidate experience link and confirm shift timing, work model, salary, and joining conditions before accepting any offer.

Final Take

This role is best for customer service candidates with international voice process experience. Biggest positives are the clear minimum eligibility and listed benefits. Main trade-off is the 24/7 shift environment, weekend work requirement, and undisclosed salary.