Customer Support and Sales Specialist at TalentPop App | 1+ Years Experience | Remote | Apply Online

TalentPop App Customer Support and Sales Specialist — Remote

TalentPop App is hiring a remote Customer Support and Sales Specialist. This hybrid role is suitable for candidates with at least 1 year of experience in customer support, customer success, or inside sales within SaaS or e-commerce. Key things to know: it combines complex problem-solving with proactive revenue generation, and applicants must strictly follow a specific application code process to be considered.

Why This Job Stands Out

• 100% permanent work-from-home setup with zero commute required.
• Dual-focus role covering both customer retention and sales expansion.
• Clear commission and bonus structure tied directly to revenue performance.
• Good fit for professionals experienced with CRM (HubSpot, Salesforce) and Helpdesk tools (Zendesk, Intercom).

What You’ll Do

• Serve as the primary contact for complex customer inquiries via chat, email, and phone.
• Troubleshoot product issues and guide users to ensure rapid resolution and high CSAT scores.
• Identify potential churn risks and implement proactive retention communication.
• Actively listen to customer needs to present upsell and cross-sell opportunities.
• Manage the end-to-end sales process for qualified leads, including product demonstrations and closing deals.

Eligibility

• 1+ years of hands-on experience in Customer Support, Customer Success, or Inside Sales (SaaS or E-commerce preferred).
• Exceptional verbal and written communication skills.
• Familiarity with CRM and Helpdesk software.
• Understanding of e-commerce business operations and customer service dynamics.
• A reliable PC/laptop (i5 processor or modern equivalent) and a stable wired internet connection (min 25 Mbps).
• A quiet, professional workspace for uninterrupted customer interactions.

Important Watch-Outs

Candidates must follow a strict application process: you must select “Brand Concierge” as the role and enter the code CSSS, otherwise your application will not be reviewed. Additionally, this is a remote role that requires you to provide your own specific technical setup (i5 processor, 25 Mbps wired internet).

Who Should Apply

Best for metrics-driven professionals who excel in customer problem-solving but also have a strong drive for sales, upselling, and retention.

Who May Skip

May not suit candidates looking for a purely non-sales customer support role without revenue targets, or those who do not have the required home office setup.

Salary and Benefits

Salary: Competitive base salary plus an aggressive commission structure and bonuses (exact base amount not disclosed by source).

Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.

Apply Now

Apply through TalentPop App’s official careers link: Apply for TalentPop App Customer Support and Sales Specialist.

Remember to strictly select “Brand Concierge” and enter code CSSS during the application.

Final Take

This role is best for ambitious customer-success professionals comfortable with sales targets. Biggest positives are the permanent remote setup and direct revenue incentives. Main trade-off is the strict mandatory technical setup and the required dual focus on support and sales.