Customer Support Representative at SourceTrace | 0–6 Years Experience | Mumbai, Bangalore, Pune | Apply Online

SourceTrace Customer Support Representative — Mumbai / Bangalore / Pune

SourceTrace is hiring Customer Support Representatives for Mumbai, Bangalore, and Pune. This role is suitable for graduates with 0–6 years of experience who are comfortable handling inbound calls, emails, and chats. Key things to know: freshers may be considered, and the role involves Tier 2 customer support with SLA, escalation, and customer satisfaction targets.

Why This Job Stands Out

• Customer support role open for candidates with 0–6 years of experience.
• Graduation is mentioned as the required qualification.
• Role includes inbound calls, emails, chats, and outbound calls when required.
• Good fit for candidates with customer service, technical support, or recruitment support interest.
• Tools such as ticket tracking systems, ServiceNow, ERP systems, Microsoft Office Suite, and Internet Explorer are mentioned.

What You’ll Do

• Handle customer queries through inbound calls, emails, and chats.
• Log cases and customer interactions accurately in the required support tool.
• Provide Tier 2 customer support with focus on issue resolution and customer satisfaction.
• Escalate unresolved issues to the correct internal teams using standard procedures.
• Support candidates or customers with self-service portal navigation and process guidance.
• Maintain process documents, knowledge base, SharePoint updates, and other repositories.

Eligibility

• Qualification: Graduation.
• Experience: 0–6 years.
• Good verbal and written communication skills.
• Ability to use customer service technologies and ticket tracking systems.
• ServiceNow experience is preferred by source.
• Ability to work with ERP systems, Microsoft Office Suite, and internet-based tools.
• Good technical aptitude with the ability to learn quickly.

Important Watch-Outs

• Salary is not disclosed in the source.
• Benefits are not disclosed in the source.
• Work mode is not clearly disclosed, but specific office locations are mentioned.
• The role involves inbound calls, emails, chats, and possible outbound calling.
• Candidates may need to work with SLA targets, quality standards, customer complaints, and escalations.
• The source mentions applying through Shine.com and also sharing CV by email or phone contact.

Who Should Apply

Best for candidates who are graduates and want a customer support role involving calls, emails, chats, ticketing tools, and customer issue resolution.

Who May Skip

May not suit candidates who want a non-voice role, remote-only work, or a job without SLA targets, escalation handling, and strict customer service quality expectations.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Not disclosed by source.

Apply Now

Apply link: https://www.shine.com/jobs/customer-support-representative/source-trace/19076341/?utm_source=linkedin-feed&utm_medium=referral&utm_campaign=linkedin-feed&auto_apply=true

The source also mentions sharing CV to [email protected] or calling 8464924929. Candidates should verify the recruiter and apply only through trusted or verified hiring sources.

Final Take

This role is best for graduates looking for customer support experience across calls, emails, and chats. Biggest positives are fresher eligibility and clear support responsibilities. Main trade-off is that salary, benefits, shift details, and exact work mode are not disclosed in the source.