Customer Support Specialist – Saleshandy
Job Overview
Saleshandy is hiring a Customer Support Specialist for Ahmedabad. The role is focused on helping customers through live chat and email by answering questions, solving problems, and helping users get better results from the Saleshandy product.
The position is suitable for candidates who type fast, enjoy solving customer problems, and are comfortable working with modern support tools including AI-based support systems such as Intercom AI.
Roles and Responsibilities
- Reply to customer chats and emails quickly and professionally.
- Resolve customer issues and help users understand product features.
- Maintain fast response times, including replying to chats within the expected support window.
- Work towards resolving most chats within the target resolution time.
- Maintain strong customer satisfaction standards while handling support interactions.
- Use tools such as Intercom AI to make support replies faster and more accurate.
- Write and update help center articles such as FAQs, how-to guides, and support documentation.
- Train and improve chatbot answers using better support content.
- Share weekly customer feedback, common bugs, questions, and feature requests with the Product and Tech teams.
- Participate in product walkthroughs and internal syncs after the initial training period.
Who Can Apply
- Candidates with strong typing speed and written communication skills can apply.
- Candidates who enjoy solving customer problems and making technology easier for users are suitable.
- Applicants should be comfortable handling live chat and email support.
- Candidates should be willing to learn product workflows, support tools, and AI-based support processes.
- Experience requirement is not clearly disclosed by the source.
- Formal qualification is not disclosed by the source.
Preferred Skills
- Experience with SaaS customer support, chat support, or email support.
- Knowledge of Intercom or similar customer support tools.
- Ability to write clear help center articles, FAQs, and product support content.
- Interest in using AI tools to automate repetitive support tasks.
- Ability to summarize customer feedback and share useful insights with product teams.
Salary and Work Environment
Salary is not disclosed by the source. The job location is Ahmedabad, Gujarat, India. Work mode is not clearly disclosed in the source, so candidates should confirm whether the role is office-based, hybrid, or remote before applying.
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The source mentions perks such as learning budget, health insurance allowance, and annual team retreat.
About Saleshandy
Saleshandy is a software company that helps users improve email outreach. The company supports thousands of customers and focuses on customer communication, product support, and modern support workflows.
How to Apply
Interested and eligible candidates can apply online through the official application link.
Infocruit Quick Note
- This role is suitable for candidates who prefer chat and email-based customer support rather than only voice support.
- Candidates interested in SaaS support, help center writing, product feedback, and AI support tools may find this role useful.
- Before applying, candidates should confirm salary, work mode, qualification requirement, experience requirement, and shift timing.
