Gorgias Technical Customer Service Specialist at TalentPop App | 1+ Year Experience | Remote Work From Home | Apply Online

TalentPop App Gorgias Technical Customer Service Specialist — Remote

TalentPop App is hiring a Gorgias Technical Customer Service Specialist for a permanent work-from-home setup. This role is suitable for candidates with at least 1 year of remote or online customer service experience. Key things to know: the role is remote and customer-facing, with support handled through email, phone, live chat, and social media channels.

Why This Job Stands Out

• Permanent work-from-home customer service role.
• Suitable for candidates with at least 1 year of remote or online customer service experience.
• Role involves email, phone, live chat, and social media customer support.
• Experience with Gorgias, Zendesk, or Shopify is mentioned as a plus.
• Benefits include paid time off, health and dental insurance or health stipend, holiday bonuses, and career advancement opportunities.

What You’ll Do

• Support customers through email, phone, live chat, and social media channels.
• Help customers with orders, shipping updates, product information, returns, and general inquiries.
• Provide professional and thoughtful responses aligned with customer experience standards.
• Use customer service tools and platforms to manage customer needs effectively.
• Maintain a proactive and solutions-focused approach while handling customer issues.

Eligibility

• Experience: At least 1 year of remote or online customer service experience.
• Strong written and verbal English proficiency.
• Experience with Gorgias, Zendesk, or Shopify is a plus.
• Strong communication and problem-solving skills.
• Adaptable, proactive, and solutions-oriented mindset.
• Personally owned PC or laptop with an i5 processor or equivalent.
• Minimum internet speed of 25 Mbps for both upload and download.

Important Watch-Outs

• Salary is not disclosed in the source.
• The role requires a personally owned PC or laptop.
• Minimum 25 Mbps upload and download internet speed is required.
• Candidates must select “Customer Service” while choosing the position.
• Candidates must use the application code: CS.
• The role requires comfort with customer communication across multiple online channels.

Who Should Apply

Best for candidates who already have remote or online customer service experience and want a permanent work-from-home role involving customer queries, orders, returns, shipping updates, and live support channels.

Who May Skip

May not suit candidates who do not have a suitable laptop, stable high-speed internet, English communication comfort, or interest in multi-channel customer support.

Salary and Benefits

Salary: Not disclosed by source.

Benefits: Annual performance-based increases, paid time off, health and dental insurance or monthly health stipend, holiday bonuses, permanent work-from-home setup, and career advancement opportunities within TalentPop App.

Apply Now

Apply link: https://form.typeform.com/to/O1J4Jxa0?src=linkedin

While applying, candidates should select “Customer Service” as the position and use the application code “CS” as mentioned in the source.

Final Take

This role is best for customer service candidates with remote support experience and strong English communication skills. Biggest positives are the permanent work-from-home setup and listed benefits. Main trade-off is that candidates need their own laptop, reliable 25 Mbps internet, and salary is not disclosed.