Staff Customer Service Support at Emerson | 6+ Years Experience | Bengaluru | Apply Online

Staff Customer Service Support – Emerson

Job Overview

Emerson is hiring Staff Customer Service Support for its Shared Service Centers team in Bengaluru. The role involves supporting customers with orders, product returns, quotations, customer queries, and pre-sales or post-booking activities.

The position requires strong accuracy, independent decision-making, customer service experience, and the ability to work across multiple internal systems and customer communication channels.

Roles and Responsibilities

• Handle customer orders, product returns, quotations, and customer support requests.
• Manage inbound and outbound customer calls to resolve customer queries and issues.
• Support pre-sales and post-booking activities for customers.
• Coordinate with internal NI departments, processes, and applications to support customer needs.
• Use tools such as Oracle, SFDC, Outlook, and internal business applications accurately.
• Follow up with customers through phone, email, and chat channels.
• Create and maintain customer data records with proper accuracy and data integrity.
• Support post-booking activities such as order status follow-up, logistics coordination, and customer updates.
• Mentor team members when required and help share good process practices within the team.

Who Can Apply

• Candidates with a bachelor’s degree or equivalent experience can apply.
• Candidates with relevant customer service experience are also eligible.
• Minimum 6+ years of experience in Shared Service Centers is required.
• Strong English reading, writing, and verbal communication skills are required.
• Candidates should be able to work full-time with flexible 8-hour coverage between 6 AM and 7 PM, Monday to Friday.
• Candidates should be available for overtime when business needs require.

Preferred Skills

• Understanding of KCS methodology or other knowledge management methodologies.
• Experience using Oracle and SFDC applications.
• Ability to take ownership of customer needs and make decisions independently.
• Strong customer service attitude, positive outlook, and willingness to learn new business applications.

Salary and Work Environment

Salary is not disclosed by the source. The role is full-time, and the source mentions flexible 8-hour working coverage between 6 AM and 7 PM from Monday to Friday. Work mode is not clearly disclosed, so candidates should confirm whether the role is office-based, hybrid, or remote before applying.

Emerson mentions benefits such as medical insurance plans, Employee Assistance Program, employee resource groups, recognition, flexible time off, paid parental leave, vacation, and holiday leave.

About Emerson

Emerson is a global automation technology and software company. The company supports industries such as life sciences, energy, power and renewables, chemical, and advanced factory automation through its technology and software solutions.

How to Apply

Interested and eligible candidates can apply online through the official application link.

Infocruit Quick Note

• This role is mainly suitable for experienced customer support or shared service professionals.
• Freshers should avoid this role because the source mentions minimum 6+ years of Shared Service Centers experience.
• Before applying, candidates should confirm salary, work mode, exact shift expectations, and joining requirements.